How to make Info box automatically close/collapse if option on catalogue item is reselected

[matthew_hughes]

Whilst testing a catalogue item, I did notice something strange:

When I select an option, I can see that the More information box on the right is collapsed as required and when I click on it, it expands as expected:

I then decide to untick my selected option:

However, if I then select the same option, I can see that the More information box doesn't collapse, but remains expanded:

I was just wondering if anybody can confirm if this is expected behaviour or a bug?

Is there a way that I can amend something in my catalogue item to automatically collapse the More information box. 

 

 

 

 

[Tanushree Maiti]

Hi @matthew_hughes 

 if the user has the help text expanded in an option , if user select on "?" icon -> it would be collapsed ->again user click on (?) icon, it would be expanded. 

And its absolutely OOB behavior and working fine.

Let me know, if still you have any confusion if you are getting any discrepancy , try in incognito window.

[matthew_hughes]

@Tanushree Maiti So is there nothing I can do or create some sort of code that would automatically collapse the help text if the option is unselected and then re-selected?

[Tanushree Maiti]

Hi @matthew_hughes 

As per my knowledge, What I told you, that much supported by servicenow.

For more details you can go through-

https://www.servicenow.com/community/itsm-blog/help-text-options-for-service-catalog-variables/ba-p/...

https://www.servicenow.com/community/service-management-forum/collapsing-and-expanding-variable-cont...