How to make order guide Conversational with now assist in Virtual agent?

Devansh1 · ‎05-10-2025

How to make order guide Conversational with now assist in Virtual agent? is it possible that we can make order guide completely conversational just like individual catalog items ?

Ankur Bawiskar · ‎05-11-2025

@Devansh1

Order guide is not supported currently as part of Now Assist in conversational request.

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Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · an hour ago

@Devansh1

Hope you are doing good.

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Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dr Atul G- LNG · an hour ago

Hi @Devansh1

OOTB, it simply opens the Catalog Item. For Order Guide support, the user must go to the Order Guide on the portal; it cannot be completed through Now Assist VA

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