How to make setReadOnly function work for client script

[Beata I_owiecka]

Hi,

I created a client script that is setting company field of an incident same as caller.company.

The problem is that I want to set company filed of an incident readOnly after that, and that's not working.

I searched for conflicting UI policies and scripts, but found none. And then I found a business rule that's doing the same but after saving or updating, deactivated it, but problem is still occurring. What else can I do? Maybe I overlooked sth? Please help.

my client script

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	var ga = new GlideAjax('UserCompany');   
    ga.addParam('sysparm_name', 'getUserCompany');   
	ga.addParam('sysparm_user_id', newValue);   
	ga.getXMLAnswer(function(answer){
		alert("answer: " + answer);
		g_form.setValue('company', answer);
		g_form.setReadOnly('company', true);
	});
}

my script include

var UserCompany = Class.create();
UserCompany.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {
	
	getUserCompany: function() {
		var userRecord = new GlideRecord('sys_user');
		var user_id = this.getParameter('sysparm_user_id');
		userRecord.get(user_id);
		var companyId = userRecord.company.sys_id.getDisplayValue();
		return companyId;
	},

    type: 'UserCompany'
});

business rule I found

I also share what other scripts I found for incident table, maybe someone will notice sth.

I looked for it here:

client scripts:

ui policies:

data policies:

business rules:

[Beata I_owiecka]

I created UI policy instead of 

g_form.setReadOnly('company', true);

and it works. But I'm not that happy about it . Still don't know why client script didn't work. Strange. But at least it works. Thanks @Harshad Wagh 

[Harshad Wagh]

I guess you were creating the client script in your scope, just for test if you can create the client script in global scope and test?

Thanks

Harshad

[AnirudhKumar]

I guess you have created a new field called Company on the incident table?

If so, that is not required. You could bring the caller's company field by simply dot-walking on the incident form. That way you do not need autopopulate it nor do you have to make it readonly. Both would automatically happen.

Anyway, you setReadOnly script looks alright to me.

just try this silly alternative: 

g_form.setReadOnly('company', 'true');

If that doesn't work, then i guess your company field is mandatory, which is why system is unable to make it readonly, coz that would be conflict

[Beata I_owiecka]

Hi AnirudhKumar,

 
No, I havent created the Company field, it's a core field of an incident table.

It's also required, I have to auto-populate it by a client script onChange, that's my task requirement.

g_form.setReadOnly('company', 'true');

I already tried this alternative, but didn't worked.

Thanks for feedback!

[Muhammad Khan]

@Beata Iłowiecka 

Use Form-Layout and bring the dot-walked company field on the form and use this onChange() client script which is on caller_id field, it should work for you.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

	g_form.getReference('caller_id', callBack);
	
	function callBack(gr){
		g_form.setReadOnly('gr.company', true);
	}

}