How to make the checkbox for switching between work notes and comments default to comments

[jlaps]

I have a request to make the checkbox in the screen above, default to SHARED WITH CALLER COMMENTS instead of defaulting to whatever the user used last, which seems the normal behavior. I tried adding an onLoad client script-

function onLoad() {
    // Sets default to "Additional Comments" (Shared with Caller)
    // Replace 'incident' with your table name
    setPreference('glide.ui.incident.stream_input', 'comments');
}

But this does not seem to work reliably. Does anyone have some tips on how to accomplish this?

Jeff

[jlaps]

Also tried-

function onLoad() {
  // If the user can write additional comments, put focus there by default
  try {
    if (g_form.getControl('comments')) {
      g_form.setFocus('comments');
    }
  } catch (e) {}
}

Same result though, does not default to comments

[Mark Manders]

Why would you want to mess with this? This could lead to very unwanted results. These are user preferences, so you could update those (if changes to comments, set work notes), but this is a requirement that should be challenged.

[Tanushree Maiti]

Hi @jlaps 

Is it for native UI /workspace UI.

For Native view: user preference you needs to set the preference using glideRecod.

Refer: https://www.servicenow.com/community/developer-forum/set-user-preference-when-user-added-to-a-group/...

If it is Workspace UI, then check this KB article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760076

[Ankur Bawiskar]

@jlaps 

I agree with what @Mark Manders mentioned.

This will lead to confusion.

Instead train the agents about the OOTB platform behavior and avoid heavy customization.

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