How to make topic default in virtual agent?

[Bhavana Ramesh1]

Hello,

How to make topic default in virtual agent?

Thanks,

Bhavana

[Mark Roethof]

Hi there,

What exactly do you want to know?
Are you after how to build a topic? Or do you want to start with a different topic? What is your definition of "How to make topic default in virtual agent"?

Also note: With New York, setup topics are used. This is completely different behavior from Pre-New York:
https://docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/administer/virtu...

Do check my article list, lots about Virtual Agent:
https://drive.google.com/file/d/1mIO_Ml5wabhyF-fJypCuFEwRQb-6uKca/view

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[AbhishekGardade]

Can you elaborate more on requirement? Have you gone through This docs:

Virtual Agent conversation settings

https://docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/administer/virtu...

Please mark as Correct Answer and Helpful, if applicable.
Thank You!
Abhishek Gardade

[AbhishekGardade · Accepted solution]

Here we go:

https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/administer/live-a...

@Mark Roethof Can you confirm my understanding as you written lot of articles on it?

Thanks,

Abhishek Gardade

[Mark Roethof]

Yes that's a nice one to use!

Though be cautious if it concerns having a different start topic as "default". Bhavana Ramesh has marked Madrid as version. With New York, the Setup topics are introduced, you could simply select your custom start topic there (Greetings topic).

So if going for a custom "default" topic on Madrid... this will cost you effort when upgrading to New York.

Kind regards,
Mark

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