How to make topic default in virtual agent?

[Bhavana Ramesh1]

Hello,

How to make topic default in virtual agent?

Thanks,

Bhavana

[AbhishekGardade]

Thanks for the knowledge transfer!!!

@Bhavana Ramesh Can you confirm for which version you are looking for?

Thanks,
Abhishek Gardade

[Bhavana Ramesh1]

New york

Regards,

Bhavana

[Mark Roethof]

Then just setting up a new topic (or just clone the out-of-the-box greetings topic, and edit it like you are after) and applying this in the Setup Topics will already do.

Collaboration > General Settings:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Mark Roethof]

If it's about a custom start topic, see this article I wrote a while ago. We used this on London and Madrid:
Virtual Agent - Starting conversations in a custom way

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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