how to map/copy incident work notes and comments to case and vice-versa

[Srinivasu2]

Hi Community,

how to map/copy incident work notes and comments to case and vice-versa

Thanks,

srinivasu

[PPPanchal]

Hello @Srinivasu2 ,

 I have attached a link in which we can copy a work note from a problem to an incident and vice versa. Please do the same for an incident and case.

https://www.servicenow.com/community/itsm-forum/copy-work-notes-from-problem-to-incident-and-vice-ve...