How to Map data from record producer to the related list of incident form?

[Aryan]

Hi all , 

I have a requirement where we have to map data from record producer variable to affected ci's related list on incident form ?

Does anyone help me on this!!

[Pushpanjali]

 There is a Business Rule on one of the tables you are inserting the record into. That business rule is most likely causing the extra case to be created.

You will need to identify the Business Rule(s) that are causing this to happen and see if you can work around them somehow. (i.e. do not trigger them). 

If you using a GlideRecoord you can consider using .setWorkflow(false) which prevents the business rule from running. 

for reference - https://www.servicenow.com/community/secops-forum/record-producer-mapping-to-related-list-fields/m-p...

Mark this post as answered if it is helpful for you.

Regards,

Pushpanjali

[Dhananjay Pawar]

Hi,

OOB I do not see any direct way to map the fields with related list table.

You can do one thing you can store the value in one of the field which is belong to incident table then by doing GlideRecord to related list table you can pass the value after record creation in incident table. This is kind of customization on incident form.

Thanks,

Dhananjay.

[Sujatha V M]

@Aryan Generally affected CI record gets created automatically if you have Configuration item details filled. 

In your case, what's the field being used? 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.