Hello All,
I created a widget and mapped in standard ticket actions of sc_req_item. The Widget is showing.
We want show the options as it is available for incident but for me its showing side by side.
Please check the attached screenshot.
After we clicking on actions, it showing the close option. This is OOB functionality.
Similarly i created a new widget, but in that options are showing side by side without clicking on actions button.
Custom Widget details.
HTML Body:
<div ng-if="data.showRITMCancelButton">
<button type="button" id="actions-button" class="btn btn-default dropdown-toggle action-btn" data-toggle="dropdown" style="width : 100%" aria-haspopup="true" ng-init="setFocusOnActionButtons()">
${Actions}
<span class="fa fa-caret-down"></span>
</button>
<button type="button"
name="reject"
ng-click="c.uiAction('cancelRequestItem')">
${Cancel Request} </button>
<button type="button"
name="reject"
ng-click="c.uiAction('ReopenRequestItem')">
${Reopen Request}</button>
</div>
Server Side Script:
(function() {
//initialize the Request Item Cancel button, by default hidden:
data.showRITMCancelButton = false;
// Get table & sys_id
data.table = input.table || $sp.getParameter("table");
data.sys_id = input.sys_id || $sp.getParameter("sys_id");
// Valid GlideRecord
var gr = new GlideRecord(data.table);
if (!gr.isValid())
return;
// Valid sys_id
if (!gr.get(data.sys_id))
return;
// Get current record values
var ritm_state = gr.getValue('state')
var ritm_stateLabel = gr.getDisplayValue('state');
var ritm_active = gr.getValue('active');
var number = gr.getDisplayValue('number');
//Debug print messages:
//gs.addInfoMessage(gs.getMessage("RITM "+number+" state: "+ritm_state+" // "+ritm_stateLabel));
//Check each RITM and verify if they still in the Open state.
//If yes, increase the counter which will be used later to decide to hide the button
//RITM state: 1 = Open, the initial state
if(ritm_state == 1 && ritm_active == true && data.table == "sc_req_item"){
//gs.addInfoMessage(gs.getMessage("RITM is in Open state, RITM can be cancelled"));
data.showRITMCancelButton = true;
}
else{
//gs.addErrorMessage(gs.getMessage("RITM is in different than Open state "));
data.showRITMCancelButton = false;
}
if (input && input.action) {
var action = input.action;
// If Request Item table
if (data.table == "sc_req_item") {
if (action == 'cancelRequestItem') {
// Cancel Request Item
gr.setValue('state', 4);
gr.setValue('approval','withdrawn');
gr.setValue('stage','Request Cancelled');
//gr.comments="Requested Item cancelled by "+gs.getUserDisplayName()+ " via Service Portal";
gr.update();
// ${Cancel this Request Item}</button>
//gs.addInfoMessage("Requested Item "+gr.number+" was withdrawn.");
}
// if (action =='ReopenRequestItem'){
//gr.setValue('state', 1);
//gr.setValue('approval','withdrawn');
//gr.setValue('stage','Request Cancelled');
//gr.comments="Requested Item Reopend by "+gs.getUserDisplayName()+ " via Service Portal";
//gr.update();
// }
}
}
})(data);
Client Controller Script:
function($uibModal, $scope, spUtil) {
var c = this;
$scope.$on('record.updated', function(name, data) {
spUtil.update($scope);
})
c.uiAction = function(action) {
c.data.action = action;
c.server.update().then(function() {
c.data.action = undefined;
})
}
}
Cancel button will appear if RITM state is open.
Need configure for Reopen button also, it will appear if the state is closed_complete and will show only for 5days from the closed_complete date.
Please help me on this.
Thanks,
Sattar
