How to map existing Service Catalog to Incident table ?

[shaik_irfan]

Hello Everyone,

I have a requirement where i already created a Service Catalog now my requirement got changed to "whenever user enters the data into Service Catalog data should automatically get inserted into incident table and a   record must be created "

I know we can do this using Record Producer but how to achieve using Service Catalog ???

Thanks in advance!

[Alikutty A]

Hi Shaik,

Please refer to the OOB record producer named Create Incident. There are several other samples that available. You can refer these for building a new one as per your requirement

Thank You

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[Alikutty A]

When you say Service Catalog, do you mean it as a catalog item?

It is not a best practice to create an incident from catalog item but if you want you can create a Run script activity in your workflow and write the required code to insert an incident from it.

Thank You

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[shaik_irfan]

Ali,

Unfortunately already i created a Service Catalog Item now the requirement got changed where i need to map to incident table, Do we have any possibility to map any table using Catalog Item ???

[Alikutty A · Accepted solution]

The purpose of service catalog items is to create requested items and catalog tasks for fulfillment. You cannot directly map it to incident table like a record producer. It is possible to create incident from the requested item workflow but I will not recommend this as it is not the right approach for creating incidents from the catalog.

Thank You

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