How to map existing Service Catalog to Incident table ?

[shaik_irfan]

Hello Everyone,

I have a requirement where i already created a Service Catalog now my requirement got changed to "whenever user enters the data into Service Catalog data should automatically get inserted into incident table and a   record must be created "

I know we can do this using Record Producer but how to achieve using Service Catalog ???

Thanks in advance!

[shaik_irfan]

Thanks Ali,

Let me create a new Record Producer and will map it to Incident table.

But still just for understanding how can we create via req item workflow ? can you please give me some info

[Alikutty A]

In your workflow, Create a Run script activity and add this script in it

var inc = new GlideRecord('incident');

inc.initialize();

inc.short_description = current.variables.short_description; //These are variables in your catalog item and is mapped to incident fields

inc.caller = current.variables.requester;

inc.cmdb_ci = current.variables.ci;

inc.insert();

This is just for your reference, don't implement

Thank You

Please Hit Like, Helpful or Correct depending on the impact of response

[shaik_irfan]

I wont thank you