How to modify comments in RITM

[BoHyun Jung]

Modifications in the Journal Entries table do not apply.

How do I modify comments in RITM?

 

[Aniket Chavan]

Hello @BoHyun Jung ,

While it's technically possible to modify comments in a Requested Item (RITM) in ServiceNow, it's important to note that altering or deleting comments can impact the integrity and audit trail of the record. Generally, it's advised to maintain a transparent and unaltered record of activities for auditing purposes.

However, if you have a specific need to modify comments, For more detailed instructions, you can refer to the following ServiceNow documentation & community links:

• How to delete a Comment or a Work Note from a record
• Edit activity log additional comments
• How to Delete or Update work notes or additional comments ?

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket

[Shailesh Kumar1]

This one could use a little refresh. Here are the steps to delete any work notes or other activity in the June11 release (and beyond?):

TO REALLY DELETE ANY ENTRY IN THE ACTIVITY:
1. Get the sys_id of the incident
2. Get the audit_sysid of the exact entry you want to delete by going to History and click through the specific entry
3. Delete 3 entries using the following url's:
    a. Use sys_id: https://yoururl.service-now.com/sys_journal_field_list.do?sysparm_query=element_id=yoursysid
    b. Use sys_id: https://yoururl.service-now.com/sys_audit_list.do?sysparm_query=documentkey=yoursysid
    c. Use audit_sysid: https://yoururl.service-now.com/sys_history_line_list.do?sysparm_query=audit_sysid=yourauditsysid

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,