how to redirect to teams group chat via virtual agent chatbot in ServiceNow

Pavan Kumar28
Tera Contributor

‎02-22-2024 04:22 AM

Hi All,

 

We have integrated  MS Teams with ServiceNow, now there is a requirement. How to redirect the MS Teams  group chat via virtual agent chat bot when a certain condition met we have to redirect the end user chat to a particular group chat eg: helpdesk team. Can anyone suggest how can we achieve this one

Thanks,
Pavan.

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2 REPLIES 2

palanikumar
Mega Sage

‎02-22-2024 05:25 AM

I dont think you can redirect. Instead, you can share a link to the group chat and users can click the link to join the Chat. You can easily get the link from MS teams.

 

Thank you,

Palani

Thank you,
Palani
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Pavan Kumar28
Tera Contributor
In response to palanikumar

‎02-26-2024 03:01 AM

Hello @palanikumar ,

Thanks for your valuable info, I am trying  to share a link to the group chat and users can click the link to join the Chat. For this I opened my teams in browser and I added this entire link in virtual agent topic, but when i am trying to access this link it redirecting to Mail box it's not redirecting a new chat in MS Teams alone . Could you please explore little bit more about this, how can I add group chat link.

Regards,
Pavan.

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