how to modify search results display in service portal?

[mrswann]

how can we bring through the ticket short_description into the search results?

[larstange · Accepted solution]

Hi

You will have to modify the Typehead Search widget in the place where it saves the "label" of the record it finds

[mrswann]

ah briliant, so just to check - should be something like

rec.label = gr.getDisplayValue() + " " + gr.short_description;

[larstange]

Do it like

rec.label = gr.getDisplayValue() + " " + gr.getValue(short_description);

Otherwise all results will get the same short description as it gr.short_description will save a reference for the gliderecord instead of the field value.

just remember that this function is generic for all tables that you add in sp_search_group.

So don't go adding a table which does not have a short_description field

[mrswann]

yes this works!! thank you

so it seems I need to create a couple of clones of the widget, and have one which if over certain chars truncates the short description (if so, maybe add an ellipsis??)

but the homepage view which has more browser real estate probably not necessary..