Unable to view KB articles on mobile app

[mohafeji]

When accessing KB via the mobile users select the KB article but it opens up the record in a form view instead of the actual KB article, also no attachments are accessible.

Do I need to set the articles and attachments a different way?

[haseena ayesha]

Hi

Mohammed,

All users of the ServiceNow application can access the knowledge portal to search for and view role-appropriate articles. The specific application and                       modules available vary by role. The knowledge portal can also be accessed, to view and search for articles, on mobile devices. See Using Knowledge on       Mobile for more details.

The separate Employee Self-Service portal allows employees to access knowledge articles outside the full ServiceNow application.

                                      Please go through the below links:

                                      Using Knowledge on Mobile - ServiceNow Wiki

                                      http://wiki.servicenow.com/index.php?title=Legacy:Using_the_Knowledge_Base#gsc.tab=0

Thanks&Regads

Haseena

                                                                                      PS: Hit like, Helpful or Correct depending on the impact of the response    

[mohafeji]

Thanks for your input Haseena, the access for the users is correct, yet they are unable to view the articles. When they search and open a KB article it opens it up as a record (allowing them to edit etc) but not view.