How to modify 'User name or password invalid' message on service portal?

Yash40
Tera Contributor

I want to modify the message which occurs when we entere wrong user name or password.

 

Yash40_0-1671604597713.png

 

I have updated message in 'login_invalid' under System UI>Messages.

 

Yash40_1-1671604767037.png

 

When I'm checking it on instance, I can see updated message reflecting when I'm entering wrong password.

 

Yash40_2-1671604816172.png

 

But on portal I'm still getting old message and not able to see updated message.

 

Yash40_3-1671605122578.png

 

I'm performing this task on my PDI and I'm not using any custom widget, still its not showing updated message.
If its not coming from 'login_invalid' on portal then where should I update so that I can get modified message on portal?
Please help me to resolve this issue.

1 ACCEPTED SOLUTION

HI@Yash40 

The message used by portal's key is  "user name or password invalid" . Not "login_invalid".

Of course the message doesn't exists. you need to add a new message with key "user name or password invalid" .

 

I had a try and successed.

 

Please mark my answer as correct and helpful based on Impact.

View solution in original post

7 REPLIES 7

Shalini32
Kilo Guru
Kilo Guru

Hi,

Same UI message is used for Portal login. I would suggest, clear you cache and reload it.

Even if it doesn't work, Debug script include - "PortletLogin".

 

Thanks,

Shalini

 

Please mark it helpful if it worked for you

 

Yash40
Tera Contributor

Thank you for replying Shalini, I cleared cache still also checked "PortletLogin" script include.

No changes made in script include, Even I tried resetting my instance and updated message only and noting else still not working.

 

HI@Yash40 

The message used by portal's key is  "user name or password invalid" . Not "login_invalid".

Of course the message doesn't exists. you need to add a new message with key "user name or password invalid" .

 

I had a try and successed.

 

Please mark my answer as correct and helpful based on Impact.

Yash40
Tera Contributor

Hi @newhand ,

Thank you for your reply.
Created new key with 'User name or password invalid' is working now and given message is visible on portal.

Addition to this, I also want to change the text color of that message? Is it possible? If Yes, How can I do that? because we are not giving any reference of this key to Login widget so how can we do that?