how to move a complete form to new instance?

raking08
Kilo Expert

We were cleaning out some "debris" in our (Geneva) DEV box (deleting old forms et al) and no effect was seen on the forms there, BUT, when we moved the update set , all the fields disappeared from the default forms for several tables.

The forms look fin in DEV, BUT when one tries to configure   layout all fields are missing, EVEN though you still see them in form configure design. In TEST all the tabs on the form are blank and all fields missing in both configure design and configure layout views.

Its clear that there is a disconnect for selected forms between the instances.

My question is how to get the default form to correctly move between instances at this point?

I can export as XML and load the form to TEST and PROD as an individual XML, but is this the best practice?? Wont this still mean that new update sets in future may still see the disconnection?

Is there a way to make sure the entire form (all 10 sections)   gets saved in the current update set based on the complete record?

Many thanks

r

1 ACCEPTED SOLUTION

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hello Raking,



Create a new update set on dev instance and then toggle one of the fields to back and forth so that changes gets captured i.e configure the form layout under each section and move on of the field "xyz" to back and forth.


Try this and let me know if this works.


View solution in original post

3 REPLIES 3

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hello Raking,



Create a new update set on dev instance and then toggle one of the fields to back and forth so that changes gets captured i.e configure the form layout under each section and move on of the field "xyz" to back and forth.


Try this and let me know if this works.


Thanks.. I'll give that a shot and advise results here.. its the most logical answer I think


However,


If anyone knows of other solutions that would force the whole form into the new update set that be great as I have about 60 form sections in total that got corrupted.



Thanks


R


That approach ( rejiggering each section) however not 100%.



Some form migration failures looked more like full disconnects .. the form headers were also missing and resetting on the System>ui>forms was not successful. I'll need to rebuild those two from scratch



but 13 of 15 looked find so this is a good technique.



thanks


r