How to move updates from one update set to created update set

rameshrv999
Giga Contributor

Hi

I have updated the incident form but it captured in default update set I want to move the update from default to another update set

how can I move the updates from one update set to another

thanks in advance

1 ACCEPTED SOLUTION

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Venkata,



Here are the steps.


open the update set where you have captured all the changes.->Go to customer updates related list->Now open the customer update record that you want to update->Change the update set field to the update set you want and update the record.


You can do the same steps by selecting all records of customer updates(sys_update_xml) from list view and populate the update set to the one you want changes to be moved and UPDATE ALL. More info here on how you can update multiple records.


Editing Lists - ServiceNow Wiki


Screen Shot 2016-07-08 at 12.27.11 AM.png


View solution in original post

8 REPLIES 8

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Venkata,



Here are the steps.


open the update set where you have captured all the changes.->Go to customer updates related list->Now open the customer update record that you want to update->Change the update set field to the update set you want and update the record.


You can do the same steps by selecting all records of customer updates(sys_update_xml) from list view and populate the update set to the one you want changes to be moved and UPDATE ALL. More info here on how you can update multiple records.


Editing Lists - ServiceNow Wiki


Screen Shot 2016-07-08 at 12.27.11 AM.png


That is what I said in my solution


I was not refreshed this page for a long time thats why could not able to see that you have already provided the same solution..



Thanks,


Mihir