How to multiple select on a list report on dashboard?

ric_manantan
Tera Contributor

Hi Is there a way to multiple select on the list report that was added on the dashboard?  

On the Dashboard report list that I added I cannot multiple select using ctrl + click button, but on the incident list view i can do that. Is that a new added feature for UTAH and if so is their a way to disable that, since customers want to multiple select an incident on their own personal dashboard. 

List report that was added on the dashboard, (I cannot multiple select using ctrl + up and down button):

ric_manantan_0-1684168558783.png

 

Incident list view that can multiple select using ctrl/shift + up and down button

ric_manantan_1-1684168942831.png

 

 

8 REPLIES 8

Hi Amit, 

Yes I am doing fine, Thank you hope you are fine as well, 

Regarding the specific configuration on my instance where can I check that? 

I'm only using a list report on the incident table that was added on the dashboard I'm not sure if that would help. Thank you

sourav1999
Mega Guru

- Go to the list report you want to multiple select on

- Click the checkbox to the left of the list report

- Select the records you want to multiple select

- Click the Actions button -Select the action you want to perform -Click OK

 

 

For asking ServiceNow-related questions try this :

For a good and optimistic result, please visit this website. It uses a Chat Generative Pre-Trained Transformer ( GPT ) technology for solving ServiceNow-related issues.

Link - https://nowgpt.ai/

Hi Sourav,

 

This does not work on my end since there is no checkbox beside my list report is there a way to add that checkbox, on this particular list report? Hope you can answer this thank you.

ric_manantan
Tera Contributor

Hi thanks to all that help and suggested a solution, for now this is a know issue on UTAH update so this has no fix and will be fixed on the upcoming UTAH updates.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1318238