How to open current record on virtual agent servicenow?

[Balaram7]

Hi all,

can anyone please help me, on how to open current looked up record in ServiceNow.

We have created a new topic and able to lookup records. 

Able to fetch data from the looked-up record.

Please help me with the approach when we click on button to show record, it should open in new window in a pdf format.

Thank you,

Balaram.

[umaaggarwal]

2 seconds ago

Use response link and provide link in script like below :

'https://'+gs.getProperty('instance_name')+'.service-now.com/' + PDFTable + '.do?PDF&sys_id=' + PDFSys_id

PDFTable - this is your record table like incident

PDFSys_id = record sys id

Hope this helps.

[umaaggarwal]

Use response link and provide link in script like below :

'https://'+gs.getProperty('instance_name')+'.service-now.com/' + PDFTable + '.do?PDF&sys_id=' + PDFSys_id

PDFTable - this is your record table like incident

PDFSys_id = record sys id

Hope this helps.