How to order catalog items on SC Category Page?

[cindylove]

The catalog items on my SC Category Page are not showing in the same order that they are in the Service Catalog in the instance. 

They sort by order in the Service Catalog in the instance.

I have put all of my catalog items in 'Order', so that's not the issue. I understand that catalog items are supposed to be sorted in ascending order by their Order value. If they don't have Order set, they are ordered by Name. 

I have tried to re-add them to the category, but I still can't change their order on the SC Category Page. 

I want my cat items to display from right to left in this order: 

Report an Issue       Submit a Request/Inquiry        Product Data/Pricing/Catalog Request

This is how they currently display on the SC Category Page

Any ideas?

[Raju Koyagura]

What is the catalog items  (Report an Issue,  Submit a Request/Inquiry, Product Data/Pricing/Catalog Request) order?

[cindylove]

This is the order:

Report an Issue = 10

Submit a Request/Inquiry = 20

Product Data / Pricing / Catalog Request = 30

The catalog items show up in this order in the Service Catalog, but not in the portal.

[cindylove · Accepted solution]

We had to add a line of code in the SC Category page to sort by order.

[Raju Koyagura]

In SC Category Page widget, orderBy code already existing, if you want to change something better clone the widget and modify the code then add the new widget to the page by removing the OOB widget.

var scRecord = new sn_sc.CatalogSearch().search(catalog, categoryId, '', false, options.show_items_from_child != 'true');
scRecord.addQuery('sys_class_name', 'NOT IN', 'sc_cat_item_wizard');
scRecord.addEncodedQuery('hide_sp=false^ORhide_spISEMPTY');
scRecord.orderBy('order');
scRecord.orderBy('name');
scRecord.query();