How to order service catalog through virtual agent if it contains List collector variable.

MH3
Tera Contributor

Hi all,

I have this requirement where I have to order a service catalog item through a virtual agent. But the problem here is that the catalog item contains list collector variables that are not supported by the virtual agent. So how to achieve this requirement?

 

Thank you in advance.

1 ACCEPTED SOLUTION

@MH3 

I don't think.

you can set the reference input 3 times

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

11 REPLIES 11

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Hi @Ankur Bawiskar Please check 

@MH3 

there is no input in Virtual agent where user can select multiple values.

there is reference type and not list type

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

Is there any another way where I can make use of list collector variable in Virtual agent

 

Regards

MH

@MH3 

I don't think.

you can set the reference input 3 times

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@MH3 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader