How to override a global business rule that runs for an inherited scoped custom application?

[Navaneeth1]

I have a custom-scoped application that inherits from the incident table. I've made some changes to the state and I realized that there is a business rule that automatically changes the state when we assign the ticket to someone. 

I have a requirement to change the state to another state when that condition happens but I'm not allowed to make any changes on the global business rule or disable it. I tried to create another business rule with an order less than the global one to override the global business rule but it still did not work. 

Could someone please let me know how this can be achieved? Thank you!

[James Chun]

Hi @Navaneeth1,

I don't think there is a way to override the parent's BR without modifying it.

But with you BR, can you try setting the Order higher than the global one? BR are executed in ascending order and your BR maybe be able to overwrite the data.

Thanks

[Community Alums]

Hi @Navaneeth1 ,

 In my view, it isn't always a bad thing to modify OOB Business Rules if there are a valid business requirement and justification .If you modify a OOB Global BR, it wont upgrade unless you want it to be upgraded. It remains in the skipped record of Upgrade History. Later you can review and action accordingly.

You can create a custom Global Application, so that you know what all changes to made to your Global Apps to support Scoped App.

If you don't want to create Global App, you can also store it in an update set, but make sure change the Application from Global Support App to the Default App.

[Navaneeth1]

@Community Alums,

Modifying global business rules is not an option since it's being used by other applications on the system. Could you please let me know of a way around this?

thank you!

[Community Alums]

Hi @Navaneeth1 ,

Unfortunately we have a limitations apart from what i shared already.