How to overwrite default value to blank/null from an inbound action?

[Jared Wason]

Hello,

In our dictionary entries for Impact/Urgency, we have default values. I have an inbound email action where I would like to be able to set the Impact/Urgency to blank or null. Does anyone know how I can do this?

I have tried the following in my inbound email action.

//current.impact = 3; //does work, not what i need
//current.urgency = 3; //does work, not what i need 
//current.impact = ""; //doesnt work
//current.urgency = ""; //doesnt work
//current.impact = null; //doesnt work
//current.urgency = null; //doesnt work

[Omkar Kadoli]

Hi Jared Wason,

creates a BR before update that is executed when the state changes from resolved to open

current.fieldName = '   ';

If it not work then go through below link also,

https://www.servicenow.com/community/now-platform-forum/setting-the-default-value-of-a-field-to-noth...

Please mark this as "Correct Answer" if I have given you a sufficient answer to your question.

Thanks,

Omkar

[Jared Wason · Accepted solution]

I ended up just creating a onLoad Client Script that uses g_form.clearValue to wipe the values that I needed, instead of trying to make the change occur in the inbound action.