Hello Friends, There is one requirement in my project where we want to put a button to cancel INC, REQ and RITM from portal. Since, in portal I’m not sure how we can do this. We want to put a button user can cancel their own incidents, requests and r...
Recently upgraded to Madrid and now all the Guided Setups say "Security constraints prevent viewing this page" when we all try to access it. Specifically, Agent Workspace Guided Setup is the one we want to open. Any ideas or suggestions? Thanks, ...
I have a catalog item that I have modified the list layout in the classic ui to display several fields for each table entry when the magnifying glass is selected for a reference type variable. I would like these to be displayed when the making a sele...
Hi, I am running a background script to update a field in Asset table. I am in global scope and kept setWorkflow(false); But i am getting a message that asset table has few business rules running on scope app which are getting triggerd. how can w...
Hi there, I have recently committed an update set into another instance and have received these error while committing. The update set contained portal related modifications. I am not sure what it means and how to resolve it. Any help and comments wo...
Hi, below code works perfect and returns manager sysid if run for users with ITIL license. However, it's returning undefined for normal end users. Any ideas? Thanks. I'm trying to run this on client script if user selects a requestor, his manager nam...
How to add custom logo on the login page of the custom Service Portal. I have changed the logo in branding editor in the custom portal. But, it hasn't changed the logo on the login page. Please see screenshot below. Please help!
Hi all I need a bit of help with finding if a users group is in a watch list. I have all the service portal side working and business rule to assign the correct group to the custom watch list for an instance but where in stuck is modifying the base i...
Hey,We are using Service Portal on Istanbul and we are trying to change the search method in the service catalog search source.the original script was:var sc = new GlideRecord('sc_cat_item');sc.addQuery('123TEXTQUERY321', query);sc.addQuery('active',...
Hi, I'm able to get back Json inputs from REST message[ {"SiteName":"SC","LabName":"SVC","UnitNumber":"M5835JC800490","MaterialLotNumber":"L542C251","ProductName":"BROADWELL EP 24C","PartTypeName":"MF 8PTSFV A B","FullLocationName":"SHIP: CR3...
Hi, I have table called HRProfile it has some ACL's on it 1. HRProfile allowed to all 2. HRProfile.* allowed to only if record belongs to logged in user or some xx role and if the field is belongs to some predefined hardcoded fields now i have added...
Hi all, I have a requirement, where on a catalog end user submission form we have two fields 'caller' and 'group' fields which has to be filled by the user. Now the requirement is in the work flow we need to check if the user in the caller is par...
Hello, I want to hide the filter condition shown in the data table from instance definition widget . Any suggestions or solution is appreciated .I tried implementing the enable_filter options but it is not working as expected. It do...
I'm using `g_form.getUniqueValue()` from a service catalog's onSubmit method and it always returns the same ID which is not a valid one. I am adding an attachment to the SC item and I can see the sys id in the attachment table, and it does not match ...
Hello All, I have a scripted API with query parameter searches for record count and date range of Incident records. I would like to add a query parameter for "Assignment Group" to the script. I have included the assigngroup in the "Query Parameter...
