Im stuck with a Scripted Rest API. I am going to be posting JSON to ServiceNow via powershell. I would like to have one POST but with Multiple records like so [{"u_serial_number":"412415","u_bios_password":"abc"},{"Serial Number":"134124f","u_bio...
I am looking for the best practice to default CIs to a 'Class Owner' Group when a new CI is inserted. We have a custom field called 'CI Owner Group' that is very much like the 'Support Group'. For instance, when a Windows Server is created, I want t...
Hi Experts!I made business rule that count the number of days between two dates and it works but I would like to know how to exclude weekends for example if te user put 24-04-2020 in 'comienzo' field and 28-04-2020 in 'Fin' field the script returns ...
We are using Orlando Version of SN and creating an ssh pallet. We have added the ssh credential in Orchestration -> Credential column and added a tag as "Somesh_cred". But if we pass "Somesh_cred" in credential tag in ssh pallet we get the following ...
I see there is a GlideForm method of getBooleanValue(String fieldName) but no method to set the value. Is there something like setValue(String fieldName, String value) for booleans? --Ralph
I am using a cloned version of the widget "Data Table from Instance Definition".How can I add a button and place it either in front of the Keyword Search or to the right of filter? My Button shall have the same functionality as the Link button widge...
When I create an article it goes to the Interceptor page to select the template. I only have one template. Is there a way to write the "Create New" button arguments to skip over the interceptor page and just open the template. I tried altering the ar...
Hi, I can't catch this stupid error : Let's say I initialize this GlideRecord in a stupid way. When calling setValue method throws an error that I am not able to catch. Why ? Thanks // ---------------------------------------------------------------...
Via a Flow (Flow Designer), using only out-of-the-box functionality/actions (no custom actions or scripting), it is possible to update a data source and call an existing transform map?The use case is we would like to be able to send an email to the S...
We have our events being populated with the following custom field (string) We setup the Event Rule as follows Our alerts will not populate with the sys_id's from the events Only hardcoding the value gets the value propagated. Example setting the ...
Hello - I have copied the Change Management - Standard Change and Standard Change Tasks workflows and then I have started to modify them to match our process. Once the Standard Change Template is used for a particular standard change and I click on ...
Hi Team, i have below requirement: Setup Trigger conditions to send the "Service Desk Satisfaction Survey" for every incident that goes to closed. (however no user should get more than 2 surveys in 30 days) I am confused as what to set Repeat Int...
hi i have 1 notification on incident table where i have to provide a link to kb article everytime this notification triggers. so i wrote a email script and below is the code, but i only get the sys_id through it i want to print the content so how ca...
Hi Team, I have a requirement to fetch all Open and Pending state tickets on single api call. I have an idea how to fetch both states on separate rest api call for example to fetch open ticket we can the below mentioned url "https://instance.service...
Hello I have changed my formular for computers in CMDB in order to get the most important fields first. I have created one data policy on table cmdb_ci_computer to have some fields mandatory and to have the field “Class” read-only (as it is auto fil...
