Hello - i posted another question and have received some good responses but am still having issues solving this problem - I have an encoded query in a mail script -- and I need this to return records from the incident table that have the keywords "gr...
Hello, I have a variable called "Workflow Progression" that is only on a certain task that fires(UAT Testing Task) from the workflow at a certain point. The purpose of the field/variable is to ask what the workflow should do next: Move to Productio...
Hi all, It has been great that in Orlando we can now built custom components for Agent Workspace. This may be an obvious answer but I would like to know to what extend you can still get help from ServiceNow support team if you happen to have issues w...
HI All, I have a requirement where in I need to highlight the variable of label type on catalog form to red color.
Hi, I tried do some integration towards serviceNow using python script and referring example given in this link to update the records: Table API Python Here is my code: #Need to install requests package for python #sudo easy_install requests import r...
Hi, I am trying to create a custom field decorator. The decorator should copy the text in the field it is attached to, to the clipboard. How do I create a custom field decorator?? I have tried creating a now-cli component that does this, but when...
I have recevied a issue where user has mentioned the below issue.He is getting such email. Can you please suggest what to do here, what steps should i take ? received from: XXXX@service-now.comsent direct: XXXX@service-now.comsent copied: Error: Inva...
Hi All, I am testing OAuth 2.0 in postman and struggling with "State" Parameter: Does anybody has idea what is expected to be filled in State parameter? requirement is Import set API with OAuth.
Hello folks, I want to dot walk with the answer on client script. Eg: answer.support_group Script Include: _getCIRelationship: function(ciSysId) { var cmdbRelCi = new GlideRecord('cmdb_rel_ci'); cmdbRelCi.addQuery('child',ciSysId); cmdbR...
Can anyone explain me what does this query pull or mean in the below scripts mean?Script :var gr=new GlideRecord('sys_user');gr.addQuery('sys_id', current.caller_id);gr.query();Q1) I dont understand how sys_id (Alpha-numerical value) is compared to c...
Hello, I have Service Portal users who have no roles or groups that were once able to view Incident Records for their department. We also have a custom field on their user record that ties different departments to their user record so that they can m...
Hi, How can we calculate business days between two dates i.e. one date value selected in Start Date Field and the other date would be the current Date(Today Date). I have tried the below code but it does not gives me the correct business days value: ...
hi team, i want to hide new button in self service dash board how to achieve that only for few roles.
Hello, Need assistance on the possibility on what is the condition & how to display percentage in dashboard? Example screenshot: Thank you.
Hi , I am trying to create a variable set that is visible only on sc_task, when the task is closed, it should pull the recurring price value mentioned when the catalog item is created (sc_cat_item). How to acieve this?