I'm not too good with Regex. Does anyone know how I could format it so that a phone number field will accept only numbers, parentheses, and minus signs? Currently it's set up as /^\d+$/ and the field only accepts numbers.
Hello, I've got no way of knowing how to even approach a problem like this. Say I've got an email script that needs to dynamically change based on what notification it was sent out in. e.g. a script named metadata If a "Incident has been assigned to...
Hi, We have a requirement to calculate business duration and duration fields on SC task and RITM as the difference of total duration and on-hold duration (custom fields). We had created a metric for calculating the on-hold duration, and then used the...
I am running into this issue on Jakarta (Patch 6) where an Order Guide that contains two record producers (for custom tables) on the Service Portal creates a Request and Items, rather than records in my custom tables. The Order guide works fine in t...
Hi all, I'm trying to use a single GlideRecord to fetch [alm_asset] records for a user that have a "ci" record with the "form_factor" field that = "Laptop". I'd like to do this in one GlideRecord as opposed to finding all the asset records for the u...
Hello All, I am trying to dynamically pass few value (which are fields on the form) into the JSON object which is as below: var obj = {"name": "value1", "image": "value2"}; The value1 and value2 are the field values on an incident and i have a requ...
I've a custom field on change_request form and have restricted it to be read only when state is greater than authorize. I've a write ACL to make is editable only for users with role CAB manager. When I login as CAB manager, the field is still read on...
Here's the situation: I get an XML object back. The problem is that it only ever has the elements and attributes that were added during the request. I can't get an answer/value back from the server. I have a UI Action calling a Script Include. The Sc...
So I've figured out how to essentially enable client-scripting in ServiceNow Express using a Chrome extension (firefox and other extensions would also be possible). What I'm wondering is, do you think I'd be breaking any laws (doubtful), or effective...
Hi All, I have a custom reference field on the sc_request form called "reply to". This reference field selects from sys_user table and the reference key is "email". So the user is asked to select/enter an email address into the "reply to" field. My ...
Hi, Inbound email action to avoid duplicate incident. If the incident is created using inbound emai action with the same CI name it's state is Resolved/closed it should create new incident. if the state is open/active it should not create new inciden...
Hi,I have a requirement to show all the stages with highlighted circles in the below screen shot instead of just showing the stage name on service portal widget.Thanks,Raj
Hi All, I have a UI Action as a List banner button which I want to open a dialog box update, close multiple catalog tasks at the same time selected from a list. It works fine, updates and closed all tasks, however I cannot get the list to refresh onc...
Hi all Where will we use onChoiceCreate transform map script. Give me one example
I have a power shell script for upload attachment to Service now incident using Rest api. In the script I have to pass username and password in a secure way instead of harded coded values. Below is the script using. $user = "xxx"$pass = "xx" # Buil...
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