I have the below background script, which will display matching Short description. I'm not getting the output properly var arr = []; var regex = /SAP/i; var strSD=''; var stdDesc=''; var gr = new GlideRecord('incident'); gr.query(); while (gr.next())...
Hello expert! I have a simple workflow , (WAIT FOR CONDITION ) If ( x > y ) >> then wait to be ( x < y ) but the WAIT FOR CONDITION turn to cancelld ! why that ? please save my day
Can anyone suggest me the best practices for ServiceNow Development Documentation.
Hi Team, I am trying to calculate the difference between two date and time fields and get the result which excludes weekend and store the result in duration field. This is done by me via a schedule job. which works fine but does not exclude the weeke...
Hi all, My client has 3 different service catalogs. On the portal I have created 3 link buttons. I want each link to go to a specific catalog and not the general service catalog page which displays all catalogs automatically. Where can I find the lin...
Hi, I want to hide a field/column from a list view using only the attribute section of the field, if that's possible. I DO NOT want to use ACLs. Thanks
Hello, So I am making a multiple choice with 3 options (1, 2, 3), and upon selecting these, it will show or hide subsequent single-line variables. My problem is that I can't think of the logic behind a UI Policy or onChange script to allow me to do t...
Hi guys, I have a table and it has a choice field ('u_model_name'). I want to query the choice field and i would like to get its labels. following is my code which i have run in Background scripts: var choice = [];var audi = new GlideRecord('u_audi_s...
Workflow set value activity is not updating the record for scope tables. I just moved an application from one instance to another using an update set. However, in the new instance, workflow set value step gets finished, but doesn't update the value i...
I have a basic auth defined REST Message. When I test the service through the REST Message interface, it works fine. When I invoke from script though, I get the following error as if it is trying mutual authentication: "Unable to load certificate : W...
Hi, We are on London and started to build and implement ATF cases. I have created ATF for one of the catalog item. I have fill out the form and created RITM and Catalog task. But I am not sure how to fill full filler supplied variables that need to b...
I'm currently working in a scoped application where I want to check a user's access for a particular record in a business rule. I've been able to use canRead() for myself as a user, but I want to be able to check the same record on behalf of another ...
Hello Community, I have applied the following filter on sysevent table and then group the results using the 'created by' field. >Name = login>Created on Yesterday. List Count after applying the filter = 206363 list count after applying the group by ...
I'm trying to activate the Knowledge Management Advanced plugin in my developer instance. Anyone know why I don't have the Activate button? I did also verify that the plugin is not listed under the "Activate Plugin" action on the Developer home pag...
This is a critical feature users use with ticket management. Can't find it anywhere in U16. Please help!
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