How to popualate Assignment group based on TAGS?

[shabbir5]

Hello All ,

We have a catalog form and it contains a variable called ( "choose ci" , that is reference to Application Service table , and each application service have the support group)

once user submits the form , the RITM will be assigned to Application service support group , and it is defined in a flow.

Now , we need to add one more condition in the flow ,

--> if any ci is having any tags --> then the RITM should route to Self Seevice group

---> if no tag attached then RITM should route to Application service support group (i.e selected CI on the request form).

@Ankur Bawiskar  please provide your inputs 

Thank you,

Shabbir shaik

[Dr Atul G- LNG]

Hi @shabbir5 

Looks Like straight forward and seems you need community build this. Dear, please try once in PDI and share the screen shot for community to support.  Here is some help: