How to populate a newly created field for older created tickets.

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Niletor
Tera Contributor

‎08-26-2024 10:52 PM

Hi guy's, Recently I have created a new entry in the table for Requests/tickets which shows for what purpose this Ticket was raised for, the newly created entry was already there in the record producer but there was no entry created in database level or table level , so after creating the new entry in the table and mapping it from intake level to table the new field is getting populated for new requests but not for older requests. How should I make this field populated for older requests .

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Ravi Gaurav
Giga Sage
Giga Sage

‎08-28-2024 12:30 AM

If you Found helpful please accept the solution 🙂

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Niletor
Tera Contributor
In response to Ravi Gaurav

‎08-28-2024 06:34 AM

Thanks @Ravi Gaurav ..it was really helpful.

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