How to populate a newly created field for older created tickets.

[Niletor]

Hi guy's, Recently I have created a new entry in the table for Requests/tickets which shows for what purpose this Ticket was raised for, the newly created entry was already there in the record producer but there was no entry created in database level or table level , so after creating the new entry in the table and mapping it from intake level to table the new field is getting populated for new requests but not for older requests. How should I make this field populated for older requests .

[Niletor]

The field is a choice type which gets populated based on the choice selected in intake level form, so for previous records it should also show. Here's the scenario -
I have newly created an entry/field in the table for which purpose the request is raised, name-"tgov_purpose" .this field gets populated from the intake/record producer level with question name -"what_purpose". After creation whatever value we are putting in intake form for "what_purpose" ,the field for "tgov_purpose" also gets filled for new records but not for older records, How can I make this "tgov_purpose" populated for previously created Records/Requests

[Dr Atul G- LNG]

Hi @Niletor 

If the record count is not more, then it is better, to do it via list view update. Bring this field on the list view of RP and then with the down arrow key select and record and populate the value. 

[Niletor]

Thanks @Dr Atul G- LNG ..it was helpful 

[Dr Atul G- LNG]

Hi @Niletor 

Thanks, you can mark it as a Solution accepted as it worked for you. 

[Ravi Gaurav · Accepted solution]

If you Found helpful please accept the solution 🙂