How to populate 'Assigned to' based on child assignment groups

[Leonel Sandroni]

Hi there,

I have a problem with 'Assigned to' field. When a 'assignment group' is selected I can't see any member in 'assigned to' field, because I select parents assignment group and the members are in child groups.

How can I fix it? I try with this solution but it's not working for me:
https://www.servicenow.com/community/csm-articles/populate-assigned-to-based-on-child-assignment-gro...

[Bert_c1 · Accepted solution]

Hi Leonel,

That is due to the 'assigned_to' field definition on the task table, rm_enhancement is a descendent of task. And that dictionary record has "Dependent Field" set to 'assignment_group'.  You must have done something wrong from that post. Either not updating OOB behavior on the dictionary record Dependent Field tab, incorrect Reference Specification, or creating the 'Script Include Called BackfillAssigned'.

[Leonel Sandroni]

Yes, I know. I was working correctly in any dictionary override but the problem was I forgot to deactive 'dependences' checkbox hahaha. The solution I posted is working fine!. Anyway, for your help I'll select your asnwer as a solution

[Bert_c1]

Glad to hear you got that working.