How to populate Assignment group and Assigned To on form load?

[Sid_Takali]

Hi All,

I have a requirement where I need to populate Assignment group and Assigned To field as soon as Escalation form open after clicking Escalate Case UI Action on Case form. How do I achieve this?

[Anurag Tripathi]

What is the logic behind? how do you decide what should be the Assignment group?

[Sid_Takali]

Hi @Anurag Tripathi Assignment Group and Assigned to should inherits from case record. Same as related Case record. 

[Anurag Tripathi]

Can you also show a screenshot on how the Escalate form and the case is related. How the Escalate form looks like

im trying to get the idea on how to dot walk from escalate to case to read the assignment group.

[Dr Atul G- LNG]

Hi @Sid_Takali 

Before proceed further, are you going to use same group and user every time ? or it depends on some condition.