How to populate Assignment group based on Category, Subcategory and Issue type

[SD_Akshay]

The requirement is I have two Assignment groups, For specific bunch of different Category and subcategory and issue type, I'm intending to populate one First assignment group and for rest second assignment group.

I had used scripting/Assignment rule/Assignment data lookups if there were only few or fixed data. But in this way I'll have to add so many If else statements. Please suggest something

[Dr Atul G- LNG · Accepted solution]

Hi @SD_Akshay 

In this case you need to use Data lookup , similar to Assignment look up but you can create field as per your need. 

[Dr Atul G- LNG · Accepted solution]

Hi @SD_Akshay 

In this case you need to use Data lookup , similar to Assignment look up but you can create field as per your need. 

[SD_Akshay · Accepted solution]

Dear Dr. Atul G,

I had used the same module called "Assignment Lookup Rules" and we only had to do this configurations for Change Module 

So we Changed the table from Incident to Change.

[Dr Atul G- LNG]

So issue has been resolved?

[SD_Akshay]

Yes the issue was resolved at that time.