How to populate Assignment group based on Category, Subcategory and Issue type

[SD_Akshay]

The requirement is I have two Assignment groups, For specific bunch of different Category and subcategory and issue type, I'm intending to populate one First assignment group and for rest second assignment group.

I had used scripting/Assignment rule/Assignment data lookups if there were only few or fixed data. But in this way I'll have to add so many If else statements. Please suggest something

[Dr Atul G- LNG · Accepted solution]

Hi @SD_Akshay 

In this case you need to use Data lookup , similar to Assignment look up but you can create field as per your need. 

[Dr Atul G- LNG]

Hi @SD_Akshay 

Please accept the answer n close the thread. 

[Dr Atul G- LNG]

Hi @SD_Akshay 

You can accept other answers as the solution, since we supported you in the query. It seems like you accepted your own answer instead.

[SD_Akshay]

Dear Sir,

As I have mentioned in my previous reply that I used different method of what is proposed in answer that is Assignment Data Lookup and in the same, we went in to configure properties and Changed the Incident table with Change Table and it solved our issue that time.

As for Data Lookup we did not touched it. 

Also we had removed the Sub-category values as we wanted to do all the configurations on Category and with subcategories it was increasing the lookup count as well. 

So as per the answer provided by you I had done totally different configurations so that is why I accepted my solution where I have provided the answer.

Thank you for the response over the question. 

[Rafael Batistot]

Hi @SD_Akshay 

May you try an assignment data lookup

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/task-table/t...