We have create one notification which will be triggered if RITM is not approved after 5 days. hence in this notification we are triggering some dynamic values also and for that created one email script where the code is already we are getting the dynamic values from the raised RITM and populating in the notification,
All the dnamic values are basicalled we getting from the different variables of the RITM and this code is already wqritten.
Now i just need to make some changes in email script so that it will populate variable "apprpoval's name" as the "Dear approver : Username(apprpoval's name) in the notification. please suggest how can i populate this approver name.
(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */
event) {
// Add your code here
template.print("Summary of Requested items:<br />");
var item = new GlideRecord("sc_req_item");
item.addQuery("sys_id", current.sys_id);
item.query();
while (item.next()) {
template.print(item.number + ": " + item.cat_item.getDisplayValue() +" Request<br />");
template.print(" Details:<br />");
var keys = [];
var set = new GlideappVariablePoolQuestionSet();
set.setRequestID(item.sys_id);
set.load();
var vs = set.getFlatQuestions();
for (var i = 0; i < vs.size(); i++) {
if (vs.get(i).getLabel() != '') {
template.space(4);
template.print(' ' + vs.get(i).getLabel() + " : " + vs.get(i).getDisplayValue() + "<br />");
}
}
}
})(current, template, email, email_action, event);
1 ACCEPTED SOLUTION
