How to prevent attachments email with images embedded in it like sign, comp name from inbound action
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‎01-04-2025 05:33 PM - edited ‎01-04-2025 05:35 PM
How can achieve below issue ( prevent or skip the attachments in emails from inbound action )
Issue: When inbound emails are received by an instance, all the embedded images, signatures, company names, or files get attached to the target task record, i.e. the Incident table
Thanks,
Lakshman
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‎01-04-2025 07:04 PM
it's an OOB behavior
check this link which has steps for controlling
Inbound email embedded images are being added as attachments to the target record
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader