How to prevent change approval not to go to Requested for and Assigned to users

NiSaraswat
Tera Contributor

3 weeks ago

Hi All,

 

How can we make sure that the change request approval should not go to the change request's assign to and requested for users.

I need to know how can I adjust the Change Management workflow to prevent the CR from being approved by the person who either opened it or is listed as Requested By

 

Please help and thanks in advance.

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @NiSaraswat 

 

https://www.servicenow.com/community/itsm-forum/change-prevent-requester-from-approving/m-p/606315#M...

 

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Rafael Batistot
Tera Sage

3 weeks ago

Hi @NiSaraswat 

 

In the Change Request Workflow (often Change Request - Normal, Change Request - Emergency, etc.), look for the “Approval - User” or “Approval - Group” activities.

 

These activities determine who gets the approval task.

 

 

 

 

 

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NiSaraswat
Tera Contributor

3 weeks ago

Both solution does not solve the purpose.

 

I am looking a solution for how can I adjust the Change Management workflow to prevent the CR from being approved by the person who either opened it or is listed as Requested By

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