How to promote to Major incident from closed incident

[Vinod S Patil]

Hello Everyone,

I have one closed incident and I need to promote to major incident. how can I do it please suggest with or without script.

Recommended  is without script
Regards
Vinod

@SN_Learn 

[Dr Atul G- LNG · Accepted solution]

Hi @Vinod S Patil 

What is use case to promote an closed incident yo major?

It's not recommended neither a best pratice. Once an incident closed, life cycle is completed.

[Dr Atul G- LNG · Accepted solution]

Hi @Vinod S Patil 

What is use case to promote an closed incident yo major?

It's not recommended neither a best pratice. Once an incident closed, life cycle is completed.

[SN_Learn · Accepted solution]

Hi @Vinod S Patil ,

As Atul suggested, this is neither recommended nor even a good practice to promote a closed incident to major incident. That's the reason why 'Promote to Major Incident' is not available if the incident is in one the following states: resolved, closed, or canceled state.

Could you please provide the business use case for this requirement?

[Vinod S Patil]

@Dr Atul G- LNG 
@SN_Learn 

yes got you but it is requested from the client

[SN_Learn]

I think as a ServiceNow admin/developer you need to advise them of the correct process. 

However, For reference you can check below: Propose Major Incident when incident is in Resolved or close state