How to promote to Major incident from closed incident

Vinod S Patil · ‎07-24-2024

Hello Everyone,

I have one closed incident and I need to promote to major incident. how can I do it please suggest with or without script.

Recommended is without script
Regards
Vinod

@SN_Learn

Dr Atul G- LNG · ‎07-24-2024

Hi @Vinod S Patil

What is use case to promote an closed incident yo major?

It's not recommended neither a best pratice. Once an incident closed, life cycle is completed.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

SN_Learn · ‎07-24-2024

Hi @Vinod S Patil ,

As Atul suggested, this is neither recommended nor even a good practice to promote a closed incident to major incident. That's the reason why 'Promote to Major Incident' is not available if the incident is in one the following states: resolved, closed, or canceled state.

Could you please provide the business use case for this requirement?

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View solution in original post

Dr Atul G- LNG · ‎07-25-2024

Hi @Vinod S Patil

Even though it is request from client but not a valid request, plz educate them about correct process

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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