How to provide a hyperlink on catalog item form that links to another catalog item form

[bookman1502]

Hi,

My organization has a catalog item which allows users to grant, modify, or revoke user access to various systems. However, problematic things happen with approvals when they choose to revoke. We also have a catalog item for revoke access which doesn't cause this problem, and I was wondering if there was a way to provide a hyperlink on the grant, modify, or revoke access catalog item form to the revoke access catalog item form so as to redirect everyone to the latter. I know it may seem like it would make the most sense just to get rid of revoke access on the grant/modify catalog item but it's been this way for a long time so I think from a user experience perspective it would be best to try and provide a link. I've searched through the wiki and while I have found this regarding how ServiceNow URLs work I haven't found anything that seems like it would allow me to create a hyperlink in this manner, such as a service catalog variable type for hyperlinks or something. Could someone please help me out here?

Thanks

[Pradeep Sharma · Accepted solution]

Hi Robert,

Thanks for the update. Just replace the instance name with yours and update the link.

https://YOURINSTANCE.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=039...

Replace 039c516237b1300054b6a3549dbe5dfc with the sys_id of the catalog item

[bookman1502]

Thanks again, but when I try to do as you instructed I get an error when I attempt to save which says "The reference to entity "sysparm_id" must end with the ';' delimiter." I have put a ';' in every conceivable place and it still tells me this. Google didn't seem to yield anything useful. Do you know what could be going on?

[Pradeep Sharma]

Can you share your code on what you done so far pls.

[bookman1502]

I replaced what you said with a href="/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=MYITEMSYSID" and it worked.

[Pradeep Sharma]

Perfect

Would you mind marking response as correct/helpful if that resolved your issue.