How to provide a hyperlink on catalog item form that links to another catalog item form

[bookman1502]

Hi,

My organization has a catalog item which allows users to grant, modify, or revoke user access to various systems. However, problematic things happen with approvals when they choose to revoke. We also have a catalog item for revoke access which doesn't cause this problem, and I was wondering if there was a way to provide a hyperlink on the grant, modify, or revoke access catalog item form to the revoke access catalog item form so as to redirect everyone to the latter. I know it may seem like it would make the most sense just to get rid of revoke access on the grant/modify catalog item but it's been this way for a long time so I think from a user experience perspective it would be best to try and provide a link. I've searched through the wiki and while I have found this regarding how ServiceNow URLs work I haven't found anything that seems like it would allow me to create a hyperlink in this manner, such as a service catalog variable type for hyperlinks or something. Could someone please help me out here?

Thanks

[bookman1502]

You're saying you would like me to mark your response as correct?

[Pradeep Sharma]

Yes mark the response as correct/helpful so that it will be helpful to others with the same problem.

[vahini]

Hi Pradeep , 

this post tells about catalog . How can we include a Knowledge base article as hyper link on a catalog form . 

how do i modify the url to make it work ? Please suggest .

[Uncle Rob]

Go to the KB Article and copy permalink:

Then drop the URL anywhere within the description of the catalog item using the Insert Hyperlink button.