How to provide notifications updated list include all the fields available e.g. Msg HTML

nameisnani
Mega Sage

Hi ,

 

Please help me , this is my client request 

 

How to provide notifications  updated list include all the fields available e.g. Msg HTML

 

Please priovide me steps with snips for better understanding

 

@Saurav11 @kamlesh kjmar @Sagar Pagar @Community Alums @Gunjan Kiratkar @Ritesh Alla 

2 ACCEPTED SOLUTIONS

Sagar Pagar
Tera Patron

Hi @nameisnani,

Good day!

 

You have to open the notification records and right click on form header/ click on form context menu and select the History ---> List option.

 

Open the Audit history records.

Example - Message HTML fields and compare New and Old field/column.

 

For reference -

Audit records:

Screenshot 2022-12-05 at 8.07.45 AM.png

 

Comparison:

Screenshot 2022-12-05 at 8.10.29 AM.png

 

Thanks,
Sagar Pagar

The world works with ServiceNow

View solution in original post

Hello,

 

Yes in the list view you can bring in the Message HTML field as below:-

 

Saurav11_0-1670215404751.png

 

However if your requirement is to check if any field was updated, how many times it was updated and what was updated n the particular field then you need to use the history table and Sagar suggested.

 

So please let me know what is the exact requirement.

 

Do you want just the list of current notification with all fields? OR Do you want to see  if any field was updated, how many times it was updated and what was updated n the particular field in the notification.

 

Thanks.

View solution in original post

5 REPLIES 5

Sagar Pagar
Tera Patron

Hi @nameisnani,

Good day!

 

You have to open the notification records and right click on form header/ click on form context menu and select the History ---> List option.

 

Open the Audit history records.

Example - Message HTML fields and compare New and Old field/column.

 

For reference -

Audit records:

Screenshot 2022-12-05 at 8.07.45 AM.png

 

Comparison:

Screenshot 2022-12-05 at 8.10.29 AM.png

 

Thanks,
Sagar Pagar

The world works with ServiceNow

Saurav11
Kilo Patron
Kilo Patron

Hello,

 

Do you want the list of all the current notification with all the fields. if yes please do the below:-

 

Navigate to notification:-

 

Saurav11_0-1670214335978.png

 

On the list view bring all the fields which you want from the notification.

 

Saurav11_1-1670214377787.png

 

Once done right click on any column on the top and then click on export->excel incase.

 

Saurav11_2-1670214481230.png

 

 

Incase if the requirement is something else let me know.

 

Please mark my answer as correct based on Impact.

@Saurav11 @Sagar Pagar 

 

I need updated list include all the fields available e.g. Msg HTML

 

 

Hello,

 

Yes in the list view you can bring in the Message HTML field as below:-

 

Saurav11_0-1670215404751.png

 

However if your requirement is to check if any field was updated, how many times it was updated and what was updated n the particular field then you need to use the history table and Sagar suggested.

 

So please let me know what is the exact requirement.

 

Do you want just the list of current notification with all fields? OR Do you want to see  if any field was updated, how many times it was updated and what was updated n the particular field in the notification.

 

Thanks.