How to provide notifications updated list include all the fields available e.g. Msg HTML

nameisnani · ‎12-04-2022

Hi ,

Please help me , this is my client request

Please priovide me steps with snips for better understanding

@Saurav11 @kamlesh kjmar @Sagar Pagar @Community Alums @Gunjan Kiratkar @Ritesh Alla

Sagar Pagar · ‎12-04-2022

Hi @nameisnani,

Good day!

You have to open the notification records and right click on form header/ click on form context menu and select the History ---> List option.

Open the Audit history records.

Example - Message HTML fields and compare New and Old field/column.

For reference -

Audit records:

Comparison:

Screenshot 2022-12-05 at 8.10.29 AM.png

Thanks,
Sagar Pagar

The world works with ServiceNow

View solution in original post

Saurav11 · ‎12-04-2022

Hello,

Yes in the list view you can bring in the Message HTML field as below:-

However if your requirement is to check if any field was updated, how many times it was updated and what was updated n the particular field then you need to use the history table and Sagar suggested.

So please let me know what is the exact requirement.

Do you want just the list of current notification with all fields? OR Do you want to see if any field was updated, how many times it was updated and what was updated n the particular field in the notification.

Thanks.

View solution in original post

Sagar Pagar · ‎12-04-2022

Hi @nameisnani,

Can you explain a bit? what exactly do you need? Is it notification lists with all fields or else?

Thanks,
Sagar Pagar

The world works with ServiceNow