how to pull SLA breach report

sohan_snow
Tera Contributor

‎06-21-2017 11:18 PM

Hi All,

I need to pull a report of all the incidents that were in my teams queue and breached their SLA this month. how can this be achieved

Thanks & Regards,

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4 REPLIES 4

moulik1
Kilo Guru

‎06-21-2017 11:24 PM

There is similar report(OOB) which you can modify based on your needs


My Groups SLAs by Stage


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Mihir Mohanta
Kilo Sage

‎06-21-2017 11:49 PM

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Ranjith A_Ramac
Kilo Explorer
In response to Mihir Mohanta

‎01-31-2022 11:28 PM

Hi Mihir,

As part of my day to day work, I need to create an SLA breached incidents/nearing to breach SLA report for the team.  Please help me how we can create such a report in Service NOW. Do we need any extra role for creating the SLA breached report ?.

Thanks,

Ranjith.

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SNOW46
Tera Contributor

‎10-03-2018 04:01 AM

Hi Mihir,

Can you please help me out in pulling some of the reports as below.

  • Incident state wise time taken for each state
  • Made SLA = True and Has Breached = False  [ Graph ]
  • Actual SLA Achieved vs Breached considering incident state wise, instead start to end date time.

 

I am bit confused like what conditions should I apply while configuring the reports.

 

Thanks,

SNOW@Das

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