How to Re-send reminder notification to approvers for specific catalog items

Jay N
Tera Contributor

‎07-31-2023 03:51 AM - edited ‎07-31-2023 09:33 AM

Hi Experts,

 

Would require your help in providing solution to trigger reminder notification to approver for specific catalog items.

 

Thanks in advance,

Jay

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Daniel Borkowi1
Mega Sage

‎07-31-2023 04:51 AM

Hi Jay N,

 

you can utilize a Flow for that, which is triggered on Approval creation. The SLA Escalation Workflow (https://<instance>.service-now.com/$flow-designer.do?sysparm_nostack=true&sysparm_use_polaris=false#/flow-designer/0335e63573333300e289235f04f6a70f) could be a good template.

 

Greets
Daniel

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