How to Redirect to RITM Summary Page directly from Portal form Submission
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-09-2025 05:01 AM
Hello Community,
When I "Submit" a Service catalog item from service Portal, the request page (sc_request) page opens.
I would like a redirection of this submit to ritm page instead of sc_request page.
Please help?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-09-2025 05:04 AM
I am not 100% sure but by below post you will get idea
https://www.servicenow.com/community/itsm-articles/redirect-to-requested-item-ritm/ta-p/2300997
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-09-2025 05:48 AM
Recommend this, maybe I'm biased 😉
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-09-2025 05:18 AM
what if user includes multiple catalog items in same REQ and submits?
So I won't recommend doing this
check these links
Redirect Submit to RITM instead request on Service Portal
How do you do a redirect to a RITM on submitting a request from the Service Portal?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader