How to Redirect to RITM Summary Page directly from Portal form Submission

Aniket Surwase
Tera Contributor

‎04-09-2025 05:01 AM

Hello Community,

When I "Submit" a Service catalog item from service Portal, the request page (sc_request) page opens.

I would like a redirection of this submit to ritm page instead of sc_request page.

Please help?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-09-2025 05:04 AM

Hi @Aniket Surwase 

 

I am not 100% sure but by below post you will get idea

 

https://www.servicenow.com/community/itsm-articles/redirect-to-requested-item-ritm/ta-p/2300997

 

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Kieran Anson
Kilo Patron
In response to Dr Atul G- LNG

‎04-09-2025 05:48 AM

Recommend this, maybe I'm biased 😉

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Ankur Bawiskar
Tera Patron
Tera Patron

‎04-09-2025 05:18 AM

@Aniket Surwase 

what if user includes multiple catalog items in same REQ and submits?

So I won't recommend doing this

check these links

Redirect Submit to RITM instead request on Service Portal

How do you do a redirect to a RITM on submitting a request from the Service Portal?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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