How to Redirect to RITM Summary Page directly from Portal form Submission

Aniket Surwase · ‎04-09-2025

Hello Community,

When I "Submit" a Service catalog item from service Portal, the request page (sc_request) page opens.

I would like a redirection of this submit to ritm page instead of sc_request page.

Please help?

Dr Atul G- LNG · ‎04-09-2025

Hi @Aniket Surwase

I am not 100% sure but by below post you will get idea

https://www.servicenow.com/community/itsm-articles/redirect-to-requested-item-ritm/ta-p/2300997

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Kieran Anson · ‎04-09-2025

Recommend this, maybe I'm biased 😉

Ankur Bawiskar · ‎04-09-2025

@Aniket Surwase

what if user includes multiple catalog items in same REQ and submits?

So I won't recommend doing this

check these links

Redirect Submit to RITM instead request on Service Portal

How do you do a redirect to a RITM on submitting a request from the Service Portal?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader