How to redirect users to ritm using notification email script ?

[Ujjwala1]

Hello Experts,

I have to put the link in the notification which will redirect the user to the portal view and on the RITM

Here' s what I have written

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,

/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,

/* Optional GlideRecord */
event) {
var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 'sp?id=sc_request&table=' + '&view=sp' + '&sys_id=' + current.sys_id + '">${request_item}</a>';

template.print(url);

})(current, template, email, email_action, event);

User has reported issue as this link is redirecting user to the task portal view not the RITM portal view

Please suggest me where I have made a mistake,

Thank you in advance!

Ujjwala

[Mike_R · Accepted solution]

What table is your notification running on? Task or RITM?

If task/sc_task try changing current.sys_id to current.request_item.sys_id

[Ujjwala1]

Hi Mike,

Thank you for replying, It is on the task table, I'll try using this current.request_item.sys_id

[Abhit]

Hi @Ujjwala1 

Update your href with the below ones as per your requirement 

//for portal view
var href = gs.getProperty('instance_name')+".service-now.com/sp?id=ticket&table=sc_req_item&sys_id="+current.sys_id+"&view=sp";
//for platform view
var href = gs.getProperty('instance_name')+".service-now.com/sc_req_item.do?sys_id="+current.sys_id;

Abhit