How to remove a value from a field via business rule

[ursnani]

I have 3 values ina field which are being populated by Business rule. namely, A, B and c.

Now my requirement is based ona status i want to remove a value A from the field by keeping the values B and c.

Can anyone please help me on this.

Thanks

[harshinielath]

Hi

Create a UI policy giving the conditions for status and in script

Oncondition True():

g_form.setValue('var_A',''); like this

[akt_snow]

If the value is being set by a business rule then you need to add a check based on the state field which 2 options are valid and set the value accordingly if it matches either. if not then set to a default value.

example: status = Online can only have substatus = a/c.

in you if loop you will set value to what's coming from the source only if value matches a or c. if not(system is trying to set to b) then you need to identify a default for those records and set it to the default value(example a).

[ursnani]

Hi Avneet,

i am trying the following code can you help me with it please.

var removeentry = new GlideRecord('server');

removeentry.addQuery('u_status',current.u_status);

removeentry.addQuery('u_hostname',current.hostname);

removeentry.addQuery('u_ip_address',current.ip_address);

removeentry.query();

if(removeentry.next()){

var ga = current.u_status;

if(ga = 'Retired'){

i was struck here and with the method i should use to remove the value from the fields Hostname and Ip address.

}

can yo help m eplease

thanks.

[Jaspal Singh]

Hi,

A Client script that works onChange of Status field would help & would be a better option as it would be reflected at same time (client side).