How to Remove Admin Access for Multiple Users in Contact Roles
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an hour ago
Hi Everyone,
There is a field in the contacts section called Contact Role under an Account, which defines roles for specific contacts. One of our customers has requested the removal of Admin access from this field in bulk.
I am able to remove the access individually using the Admin role; however, the request involves several hundred users.
Could you please provide guidance or assistance on how this can be completed in a single operation?
Thank you for your support.
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an hour ago
you can write a background script for this
OR
you can use data load and use transform script or field map to empty that out
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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an hour ago
I couldn't see Contact Role field on form.
Is that a dot walked field or custom field?
share that.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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52m ago
@Ankur Bawiskar
Thank you for your reply.
It's a custom field. Screenshot attached for reference.
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18m ago
Steps
1) then select all those records which you want to clear that field
2) Right Click -> Data Management -> Update all with preview
3) select your custom field in fields and set it with empty value and then Click "Execute Now"
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader