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How to Remove Admin Access for Multiple Users in Contact Roles

RohitDhiman
Tera Contributor

Hi Everyone,

There is a field in the contacts section called Contact Role under an Account, which defines roles for specific contacts. One of our customers has requested the removal of Admin access from this field in bulk.

 

I am able to remove the access individually using the Admin role; however, the request involves several hundred users.

Could you please provide guidance or assistance on how this can be completed in a single operation?

 

Thank you for your support.

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@RohitDhiman 

you can write a background script for this
OR

you can use data load and use transform script or field map to empty that out

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@RohitDhiman 

I couldn't see Contact Role field on form.

Is that a dot walked field or custom field?

share that.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 
Thank you for your reply.
It's a custom field. Screenshot attached for reference. 

@RohitDhiman 

Steps

1) then select all those records which you want to clear that field

2) Right Click -> Data Management -> Update all with preview

AnkurBawiskar_2-1758257881906.png

 

3) select your custom field in fields and set it with empty value and then Click "Execute Now"

AnkurBawiskar_1-1758257843682.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader