How to remove available change templates for selection within Service Operations Workspace

[matthew_hughes]

Within Service Operations Workspace, I'm wanting to remove the majority of the available change templates in the below screenshot, but keep the first two:

I was just wondering if anyone knows where these are configured so that any unnecessary change templates can be removed.

[Dr Atul - LNG]

Go to change model in application navigator 

And untick show on new and these will be hidden.

[matthew_hughes]

Hi @Dr Atul - LNG When I look at the Normal - Legacy change model, I can see that it's inactive:

However, it still appears on the list of available choices

What causes the Standard Change Templates to appear?

[Dr Atul - LNG]

Hi @matthew_hughes 

Cache.do

Standard Change Templates will be available OOTB, as these templates have already been approved.

If you are not using a template, it is better to retire it rather than hide it, and avoid making changes to the OOTB logic.

[Dinesh Chilaka]

@matthew_hughes ,

For standard change templates, there is a separate table where you can uncheck the Available in Create New for those records.

Open the table named as std_change_record_producer and change the available in Create New field to false for the records which you don't want to visible in creation of change request page in Service Operations Workspace.

If my response helped, mark it as helpful and accept the solution.

Thanks,

Dinesh