how to remove html codes in the Description field

swathib · ‎04-18-2017

Hi All,

we scroll down within a ticket, html codes in the Description field under the "Incidents by Same Caller" tab are visible.

HTML codes were not visible in Eureka.Please see the below screen shot.

Can anyone help me how to remove the html tags in Description field

Inactive_Us1474 · ‎04-18-2017

Check if the below property is there in sys_properties "glide.ui.escape_html_list_field".

Mark it to false.

Note : It is in global scope so it would not be for specific table.

Thanks,

Akhil

balaji_charapal · ‎04-18-2017

Hi Swathi,

How did the incident is created i mean though Incident module or inbound action etc..?

If you open that incident directly are you able to see html tags?

swathib · ‎04-18-2017

Hi Balaji,

No,when you open the incident HTML tags are not displayed.

It is visible in LIST view like below:

Inactive_Us1474 · ‎04-18-2017

type of Description ?

swathib · ‎04-18-2017

data type for description field : HTML