How to remove line from comments added in the ritm IT IS COMMING ON notification

[avinashdube]

Hi , i have a requirement to add comments in the notification i am using the {$comments) in notification and printing it but a line is comming before that , how can i remove that line or change the color of that line 

code :

template.print("<br> <br> <strong> Additional Comments:</strong> <br> <br> ${comments} <br> <strong> Click here to view request item </strong> <a style='color: #324450;'href='" + reqUrl + "'>${number}</a> <br> <br> </div><div style='height:30px;'>&nbsp;</div> <td style='width: 30px;'>&nbsp;</td></td> </tr> </tbody> </table> </td> <td style='width: 20%; background: white; border-bottom: white solid 5px;'></td> </tr> <tr id='footerRow'> <td style='width: 100%; height: 30px; background: white;' colspan='3'></td> </tr> <tr id='infoFooter'><td style='width: 20%; background: white; '></td> <td style='width: 60%; background: white; '> </td> <td style='width: 20%; background: white; '></td> </tr><tr id='footerRow1' style='background: white;'><td style='width: 20%; border-bottom: none;'></td> <td style='width: 60%; none;'><img src='" + FooterUrl + "'> </img></td></tr> </tbody>  </table></body></html>  </tbody>  </table></body></html> </tbody> </table></body></html>");


output :

[ASA5]

@avinashdube There is no way to remove the line, however you can create a reusable email script to retrieve comments : 

var gr = new GlideRecord('sys_journal_field'); 
	gr.addQuery('element_id', current.sys_id);
	gr.addQuery('element', 'comments');
	gr.orderByDesc('sys_created_on'); 
	gr.setLimit(1);
	gr.query(); 
	while (gr.next()){
		var comment = {};
		comment.date = gr.getDisplayValue('sys_created_on'); 
		var usergr = new GlideRecord('sys_user'); 
		usergr.addQuery('user_name', gr.sys_created_by);
		usergr.query(); 
		if (usergr.next()){
			comment.user = usergr.getDisplayValue('name'); 
		}
		else {
			comment.user = gr.sys_created_by;
		}

		// Comment
		comment.text = gr.getDisplayValue('value'); 

		// Push
		comments.push(comment);
	}

Then loop through comments to show them using template.print(...

[Dr Atul G- LNG]

@avinashdube 

It's ootb and by design only. If it is not creating issue keep it like that, also this line differentiates between new n old as well.